We recognise that moving equipment out of your own hosted environment can be a difficult decision. Sometimes a physical presence is required in order to recover equipment in a crisis or to carry out diagnosis when problems have occurred. That's where IFL's remote hands service comes in. Our trained engineers will act as your hands and eyes and will work following your instructions to resolve problems.
Services provided range from straight forward power cycling of equipment if, for example, a server has locked up to more detailed analysis of a problem. And because our engineers are trained you can be confident that they will assist in the process of fault diagnosis wherever possible.
All IFL colocation contracts include access to our remote hands service so you can be confident of having our trained engineers ready to assist whenever you need them.